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Ameren Illinois Economic Hardship Recovery Program Resources
Posted 6/23/20

Ameren Illinois is expanding the Economic Hardship Recovery Program for families facing financial hardships. Please click here to visit Ameren’s website to learn more about the program and explore payment options. Here is a related St. Louis American article announcing the expansion.


Key provisions woven into the Ameren Illinois COVID-19 Hardship Recovery program include:


External Funding

LIHEAP – energy assistance from the State of Illinois for households with incomes at or below 150% of the federal poverty level. Details at HelpIllinoisFamilies.comThis link contains additional resources (e.g. rental assistance, food, temporary shelter, employment, etc.)


Warm Neighbors Cool Friends – customers not eligible for LIHEAP may qualify for a grant from this non-profit organization. Eligibility is based on household size and 30-days household income at or below 300% of the federal poverty level. Find an agency at


Ameren Illinois' Fresh Start Program

Bill Payment Assistance – Ameren Illinois will allocate up to $8 million to help qualified residential customers to pay down an existing account balance. Award amounts will be determined by income, household size, and amount owed, with a maximum of $700 applied to a customer's account. Program will be available in July.


Extended Payment Agreements – Customers who still have a balance remaining after all applicable energy assistance has been applied can establish an extended payment schedule. Repayment terms may be extended up to 24 months. Call 800.755.5000 for details.